Changes To Order In Production
Once production has begun, certain changes may not be possible.
Cancellation
In the event that cancellation is necessary, notify the factory immediately. Order cancellation must be submitted in writing. No charges will occur if the production has not started. Jobs in progress or completed will be billed for materials and labor completed to date.
Returns
Custom merchandise cannot be returned.
Custom Capabilities
The items displayed on this web site are the most common and are the standard in the industry. However, many other heat-sealing dies exist for other configurations & variations. New dies can be created to meet your needs. Just send us a sample, email a picture or fax a drawing of your project and other requirements. We will be glad to review your request.
Terms
Payment Terms are Net 30 days for an open account. First time orders require a 50% deposit either by check or credit card. (We accept Visa, MasterCard or American Express.) New accounts must complete a credit application and be approved to qualify for an open account. Certain types of orders may require a prepayment and a balance payment prior to shipment.
Order Fulfillment
Guarantee
All products are guaranteed against defects in material and workmanship. All claims must be made in writing within 30 days from receipt of merchandise.
Production Time
For un-imprinted products allow 2-3 weeks. For custom imprinted products allow 3-4 weeks after submitting the artwork. Allow additional time for non-standard components and where a preproduction proof is required. Clearview binders are in stock at certain quantity levels.
Order Acknowledgement
Only orders in writing will be accepted. All orders placed will be acknowledged by fax. Upon receiving your copy, please read it carefully and inform the factory within 24 hours of any discrepancies.
Minimum Quantity
The minimum quantity is 50 for all of the products with these exceptions:
- Stock Clearview Binders:
60 minimum. - Poly Iron Binders:
100 minimum. - Index Tabs:
100 sets minimum. - Legal Size Vinyl Pouch:
250 minimum.
Over and Under Runs
Due to the nature in manufacturing custom products, we reserve the right to over or under ship 5% of the quantity ordered. If an exact quantity is required, add 5% to the unit price of the product.
Freight Claims
When damage or loss of merchandise in transit occurs, it is the responsibility of the consignee to file the claim with the carrier. Be sure to count the cartons upon receipt and inspect for visual damage before signing the carrier bill of lading. Concealed damage must be reported to the carrier within 10 days of receipt. We cannot issue any product credit for damage caused by the freight carrier.
Freight Out
Shipments are sent FOB factory, freight collect unless other arrangements have been made. When no specific shipping method is indicated on an order, Penn State will choose the best shipping method based on the number of cartons, weight, destination and time of year. We do not recommend shipping multiple cartons via UPS or FedEx. We can only promise the ship date, not the arrival date.